Why is Apple better than Samsung?

There is no question that Apple is better than Samsung when you measure customer experience and profit margin. While the cost of the devices they sell may be very similar the revenue each of them earn is very different. Why? Because Apple knows that “a brand must be investing and committing to providing the best shopping and service experience possible” *. This enables them to earn more than Samsung. Is your business providing the best customer experience possible?

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Link used in today's vlog:

* https://techcrunch.com/2017/10/24/why-samsung-doesnt-beat-apple-where-it-matters/

"music by Joakim Karud https://soundcloud.com/joakimkarud"

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