Toys R Us failed to create and deliver a world class experience to their customers which lead to them filing for bankruptcy protection. There are lots of reasons that contributed to their bankruptcy however the most critical one is not serving customers. No business can survive if customers are not being served. What are some of the reasons your business will fail? If you are honest most of them will all relate to not serving customers or because customers are not being recognized as the most important part of your business.
Link used in today's vlog:
"music by Corey Gagne Not The King https://soundcloud.com/coreygagne"